IGym Apps – Privacy Policy

1. Introduction

This Privacy Policy explains how iGYM, operated by Intouch Group ("we", "us", "our"), collects, uses, stores, and protects your information when you use our mobile applications —IGym Member, IGym Trainer, and IGym Partner ("Apps").

By using our Apps, you agree to this Privacy Policy. If you do not agree, please do not use our Apps.

This policy applies to all three apps. Where a section applies to a specific app only, it is clearly mentioned.

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2. Information We Collect

A. Personal Information (All Apps)

- Full Name

- Phone Number

- Email Address (optional)

- Date of Birth (optional)

- Gender (optional)

- Profile Photo (optional)

B. Health and Fitness Data (iGYM Member & iGYM Trainer only)

The iGYM Member and iGYM Trainer apps collect and process health-related and fitness data to provide gym management and fitness tracking services. This includes:

- Gym attendance and visit records

- Workout and training session details

- Fitness progress and performance tracking

- Trainer-assigned exercise programs and schedules

- Step count and body metrics 

- Activity logs related to gym usage

Important: Health and fitness data is collected only in the iGYM Member and iGYM Trainer apps. The iGYM Partner app does not collect personal health data of the gym owner or operator — it manages gym business operations only.

This health and fitness data is used solely to provide our fitness services. We do not sell, share for advertising, or use this data for any purpose other than delivering the services you signed up for.

C. Membership and Business Data (iGYM Partner only)

- Gym and business name, address, registration details

- Membership plans and pricing

- Trainer profiles and schedules

- Member records entered by the gym

- Payment and billing history

- Enquiry and follow-up records

D. Payment Information (iGYM Member & iGYM Partner)

- Transaction history and payment status

- Important: We do NOT store your card or bank details. All payment processing is handled securely by third-party payment gateways.

E. Technical Information (All Apps)

- Device type and operating system

- IP address

- App usage patterns and logs

- Crash reports and diagnostic data

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3. How We Use Your Information

We use your data to:

- Create and manage your account

- Provide gym management and fitness services

- Track attendance, sessions, and fitness progress

- Manage memberships, renewals, and payments

- Assign trainers and training programs

- Send important service notifications and reminders

- Provide customer and technical support

- Improve app performance and features

- Ensure security and prevent misuse

- Meet legal and regulatory obligations

We do NOT sell your personal data or health data to any third party.

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4. Health Data — Special Notice

The iGYM Member and iGYM Trainer apps access and collect health and fitness-related information including attendance records, training sessions, fitness progress, and workout data. This information is:

- Collected only with your knowledge and use of the app

- Used only to provide gym and fitness management services

- Not shared with advertisers or third parties for marketing

- Protected using industry-standard security measures

If you are a trainer or gym partner, you may also view health or fitness data of members assigned to you. This access is strictly for professional service delivery only.

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5. Data Sharing

We may share your data only in the following situations:

- Your Gym or Trainer — to deliver the fitness services you use

- Payment Gateway Providers — to process transactions securely

- Cloud Hosting and Infrastructure Providers — to store and manage app data

- Technical and Analytics Partners — to maintain and improve the app

- Legal Authorities — if required by law or court order

All third-party partners are required to maintain data confidentiality and comply with applicable data protection laws.

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6. Permissions We Request

Our apps may request the following device permissions:

- Internet Access — required for all app features 

- Storage — for profile images or downloaded reports

- Notifications — for reminders, renewals, and service alerts 

- Activity Recognition — for step count tracking (iGYM Member only)

We only request permissions that are necessary for the app to function.

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7. Data Security

We protect your data using:

- SSL/HTTPS encrypted communication

- Secure cloud storage infrastructure

- Access control systems and authentication

- Regular monitoring and security updates

However, no digital system can guarantee 100% security. We encourage you to keep your login credentials safe.

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8. Data Retention

We retain your data:

- For as long as your account is active

- As required by applicable law or regulation

- For resolution of disputes or enforcement of agreements

Once you request deletion and it is legally permitted, your data will be removed within a reasonable time.

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9. Your Rights

Depending on applicable laws, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate information

- Request deletion of your data

- Withdraw consent where applicable

To exercise these rights, contact us at support@intouchgroup.in

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10. Account Deletion

You can request deletion of your account and data by:

- Using the "Delete Account" option inside the app (if available), OR

- Emailing us at support@intouchgroup.in

We will process your request within a reasonable timeframe.

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11. Children's Privacy

Our apps are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately and we will remove it.

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12. Partner App — Member Data Responsibility (iGYM Partner only)

If you use the iGYM Partner App, you may collect and manage personal and health data of your gym members. As a Partner, you are responsible for:

- Obtaining proper consent from your members before collecting their data

- Complying with applicable data protection laws in your region

- Ensuring accuracy of member data entered into the system

- Not misusing member data for purposes beyond gym management

We process member data only to provide the software services to you.

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13. Trainer App — Member Data Access (iGYM Trainer only)

If you use the iGYM Trainer App, you may have access to certain member information and health/fitness data of members assigned to you. This access is:

- Strictly for the purpose of delivering training services

- Subject to confidentiality — do not share member data outside the platform

- Limited to members assigned to you through the system

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14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please reach out to us:

Email: support@intouchgroup.in

Address: Plot No A3, Third Floor, Sector 16A Dwarka, Near Metro Pillar No 811, New Delhi – 110078, India

Phone: +91-7503440795

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