Laundry Desk Apps – Privacy Policy

 1. Introduction

This Privacy Policy explains how Laundry Desk, operated by Intouch Group ("we", "us", "our"), collects, uses, stores, and protects your information when you use our mobile applications — Laundry Desk Customer App and Laundry Desk Runner App.

These applications are designed to provide laundry and dry cleaning services including order management, pickup and delivery scheduling, payment processing, and order tracking.

By downloading or using our apps, you agree to this Privacy Policy.

2. Information We Collect

A. Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Date of Birth (optional)
  • Profile Photo (optional)
  • Home / Office Address (for pickup and delivery)
  • State, City, PIN Code

B. Order & Service Information

  • Order history and details (pickups, deliveries)
  • Preferred laundry services (wash, dry clean, fold, iron, etc.)
  • Special garment care instructions
  • Pickup and delivery schedules
  • Add-ons and special services requested
  • Delivery preferences (express, home delivery)

C. Runner / Delivery Partner Information (Runner App only)

  • Full Name and contact details
  • Work schedule and availability
  • Assigned pickup and delivery tasks
  • Order fulfillment and completion records
  • Commission, balance, and payment details
  • Location data during active delivery

D. Payment Information

  • Transaction history, amounts, discounts, tax details
  • Payment method type
  • (Note: We do NOT store card numbers or banking details. All payment processing is handled securely by third-party payment gateways.)

E. Location Information

  • Real-time location during active pickups and deliveries (Runner App)
  • Address-based location for service area verification (Customer App)

F. Technical Information

  • Device type and operating system
  • IP address
  • App usage logs
  • Crash reports and diagnostic data

3. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Process laundry orders and special requests
  • Schedule and track pickups and deliveries
  • Assign orders to delivery runners
  • Process payments and generate invoices
  • Calculate commissions and balances (Runner App)
  • Send order status notifications and updates
  • Provide customer and technical support
  • Improve app performance and features
  • Monitor for fraud and ensure platform security
  • Meet legal and regulatory obligations

We do NOT sell your personal data to any third party.

4. Location Data — Special Notice

Our apps collect location information for the following purposes:

  • Customer App — to verify service availability in your area, calculate pickup/delivery distances, and provide accurate delivery time estimates
  • Runner App — to assign nearby orders, track delivery status in real time, and confirm order fulfillment

You can enable or disable location permissions through your device settings. Disabling location may affect certain app features.

5. Data Sharing

We may share your data only in the following situations:

  • Delivery Partners / Runners — to fulfill your pickup and delivery orders
  • Laundry and Dry Cleaning Facilities — to process your service orders
  • Payment Gateway Providers — to process transactions securely
  • Cloud Hosting and Infrastructure Providers — to store and manage app data
  • Analytics and Support Tools — to maintain and improve the app
  • Legal Authorities — if required by applicable law or court order

All third-party partners are required to maintain data confidentiality and comply with applicable data protection laws.

6. Permissions We Request

Our apps may request the following device permissions:

  • Internet Access — required for all app features
  • Location — for pickup, delivery, and order tracking
  • Storage — for profile images or order documents (if applicable)
  • Notifications — for order updates, status alerts, and reminders
  • Phone / Call — to contact customers or runners directly (if applicable)

We only request permissions necessary for the app to function.

7. Data Security

We protect your data using:

  • SSL/HTTPS encrypted communication
  • Secure cloud storage infrastructure
  • Access control systems and authentication
  • Regular security monitoring and updates
  • Crash logging for system improvement

No digital system can guarantee 100% security. We encourage you to keep your login credentials safe and not share them with anyone.

8. Data Retention

We retain your data:

  • For as long as your account is active
  • As required by applicable law or regulation
  • For tax and accounting compliance
  • For resolution of disputes or enforcement of agreements

Once you request deletion and it is legally permitted, your data will be removed within a reasonable timeframe.

9. Your Rights

Depending on applicable laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Withdraw consent where applicable
  • Opt out of promotional communications

To exercise these rights, contact us at info@laundrydesk.com

10. Account Deletion

You can request deletion of your account and data by:

  • Using the "Delete Account" option inside the app (if available), OR
  • Emailing us at info@laundrydesk.com

We will process your request within a reasonable timeframe.

11. Children's Privacy

Our apps are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us immediately and we will remove it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

  • The updated version will be posted in the app and on this page
  • Continued use of the app after changes means you accept the updated policy

14. Contact Us

Email: info@laundrydesk.com Address: C 47-48, 2nd Floor, Nawada Housing Complex, Near Metro Pillar No 794, Dwarka Mod, New Delhi – 110059, India

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